Last Updated: September 2026

Overview

Our refund and return policy lasts between 15 and 30 days from the date of purchase, depending on the specific service package you have selected. The exact period is stated on your invoice and service agreement.

Since we provide digital consulting services, there are no physical items to return. To be eligible for a refund, the service must not have been substantially performed (e.g., we have not yet completed the initial consultation or report).

Several types of services are exempt from refunds:

– Services that have been fully delivered (e.g., completed strategy sessions, delivered reports).
– Customized consulting packages that have been partially or fully executed.
– Add‑on services purchased separately that have already been provided.

To complete your refund request, we require a receipt or proof of purchase.

Partial Refunds

In certain situations, only partial refunds may be granted:

– If we have already performed a significant portion of the service before you request cancellation.
– If you used more than half of the scheduled consultation time and then requested a refund.

Refunds Process

Once your refund request is received and reviewed, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Late or Missing Refunds

If you have not received a refund yet, please take the following steps:

– Check your bank account or credit card statement again.
– Contact your credit card company; it may take some time for the refund to be posted.
– Contact your bank – there is often processing time before a refund is reflected.

If you have done all of this and still have not received your refund, please contact us at support@calmcounseling.pro.

Sale Items

Only regular priced services may be refunded. Discounted or promotional packages cannot be refunded.

Exchanges

We do not offer direct exchanges because our services are consulting‑based. However, you may transfer your service credit to a different consulting package within 30 days of purchase.

Gifts

If the service was purchased as a gift, we will issue a refund to the original purchaser. Gift recipients are not eligible for direct refunds.

Return Address (for correspondence only)

Since no physical returns are required, the following address is provided for official written correspondence or legal notices regarding your refund request:

CALM COUNSELING LLC
1424 NE 155TH ST, SHORELINE, WA, 98155, USA

Shipping Costs

There are no shipping costs involved because our services are delivered digitally.

Need Help?

If you have any questions about our refund policy, please contact us at support@calmcounseling.pro.